Returns & Exchanges

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us . Once the packaging and shipping process has started, it can no longer be cancelled.

Returns

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• If you received the wrong item you can request a return and a reshipment (the items must be unopened and unused).

We do not issue the refund if:

• For sanitary and safety purposes,  disposable vape items are NON RETURNABLE  if opened or used.
• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order does not arrive due to exceptional circumstances outside our control (e.g. covid 19 delays, delayed by a natural disaster).

*You can submit return requests within 48 hours of receiving your products. You can do it by sending a message on the contact page.

Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. All shipping charges are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

Refund Process

If you are approved for a refund then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5 days.